South Wimbledon Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which South Wimbledon Carpet Cleaners provides domestic and commercial carpet cleaning services, together with related cleaning treatments such as upholstery cleaning, rug cleaning, stain treatment, and deodorising where agreed. By making a booking, the customer confirms that they have read, understood, and accepted these terms. If any part of these terms is unclear, the customer should raise the matter before the appointment is confirmed. For the avoidance of doubt, these terms apply to all service bookings unless a separate written agreement states otherwise.
In these Terms and Conditions, “we”, “us”, and “our” refer to South Wimbledon Carpet Cleaners, and “you” or “the customer” refers to the person, business, landlord, tenant, managing agent, or other party requesting the service. The term “services” includes any carpet cleaning service, spot treatment, stain removal attempt, protection application, sanitising treatment, or other cleaning work agreed in advance. Any variation to these terms must be agreed in writing. Oral statements made before, during, or after a service do not alter these terms unless we expressly confirm them in writing.
These terms are intended to be fair, practical, and consistent with UK consumer law and general contract principles. They should be read alongside any quotation, invoice, message, or service specification issued for the booking. If there is a conflict between a written quotation and these terms, the written quotation will take priority only for the specific matters it addresses, and these terms will still apply in all other respects.
The booking process begins when you request a quote, submit an enquiry, or otherwise ask us to provide cleaning services. Any quotation is normally based on the information provided by you, including room sizes, fabric types, access arrangements, item condition, and any special requirements. Quoted prices may change if the information supplied is incomplete, inaccurate, or materially different from the actual condition on arrival. Where a pre-inspection is not carried out, our team may revise the scope or price of work after inspection at the property before starting the job.
A booking is confirmed only when we accept your request and, where required, receive any deposit or advance payment we have specified. Confirmation may be given by email, text message, telephone, or another written method. We may decline, postpone, or cancel a booking if we are unable to perform the service safely, lawfully, or within the agreed time. We may also ask for additional information before confirming the appointment, including parking restrictions, entry instructions, access codes, or details of vulnerable surfaces.
Customers are responsible for ensuring that the premises are ready for the service at the agreed time. This includes making available the areas to be cleaned, moving personal items where necessary, securing pets, and arranging suitable access. 
If a property is not accessible, not ready, or if no suitable person is present to grant access, we may treat the visit as a late cancellation or failed attendance and charge accordingly. We are not responsible for delays caused by circumstances outside our reasonable control, including traffic disruption, severe weather, or building access problems.
Our services are provided on the basis of the customer’s instructions and the condition of the items at the time of cleaning. Carpet fibres, backings, dyes, previous treatments, age, wear, and hidden defects can affect the final result. We will use reasonable skill and care, but cleaning outcomes cannot be guaranteed where the material is heavily soiled, permanently marked, structurally damaged, or previously treated with unsuitable chemicals. The customer accepts that some stains, odours, and wear patterns may remain visible after cleaning.
Payments must be made in accordance with the quotation or invoice issued for the booking. Unless otherwise agreed, payment is due on completion of the work on the same day. We may require a deposit, part-payment, or full prepayment for certain bookings, including larger jobs, repeat cancellations, commercial work, or appointments scheduled at short notice. Accepted payment methods will be stated at the time of booking. If payment is not received when due, we reserve the right to charge statutory interest and reasonable recovery costs where permitted by law.
Prices are normally quoted inclusive or exclusive of VAT depending on our tax status and the nature of the service, and this will be made clear where applicable. Any parking charges, congestion-related charges, or access-related costs that are unavoidable and agreed or reasonably incurred may be added to the final invoice if not already included. If additional services are requested on site, these will be charged separately. We may refuse to start or continue work if payment arrangements are not satisfactory or if the customer attempts to reduce the agreed fee without a valid contractual reason.
Cancellations and rescheduling must be notified as soon as possible. If you cancel or rearrange more than a reasonable period before the appointment, we may offer a new date without charge. If you cancel shortly before the agreed time, or if our operatives attend and cannot complete the work because access is not available, we reserve the right to charge a cancellation fee, wasted journey fee, or a reasonable proportion of the agreed price to cover labour, travel, and administration. The exact amount will depend on the circumstances and any costs already incurred.
Where we need to cancel or reschedule, we will use reasonable efforts to provide notice and arrange an alternative appointment. We are not liable for inconvenience caused by cancellations or delays resulting from events outside our control, including vehicle breakdown, staff illness, supply issues, extreme weather, utility outages, or other force majeure events. In such circumstances, our liability is limited to rescheduling the service or refunding any prepaid amount for work not carried out.
Liability is limited to losses that are directly caused by our breach of contract or negligence and that were reasonably foreseeable at the time the contract was made. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, we are not responsible for indirect or consequential losses, loss of profit, loss of business, or any damage that arises from pre-existing defects, hidden structural problems, or the condition of the item before cleaning.
Before work starts, the customer should remove fragile, valuable, or irreplaceable items from the area to be cleaned. We are not responsible for items left on the floor, under furniture, or in positions where they may be affected by normal cleaning movement, moisture, or vacuuming. Where furniture must be moved as part of the service, this will only be done if it is safe and reasonably practical to do so. We may decline to move heavy, unstable, electrical, antique, or delicate items. Any pre-existing damage should be reported before cleaning begins.
Because carpet cleaning can involve water, extraction equipment, detergents, and drying times, customers must allow suitable ventilation and reasonable drying conditions after the work is completed. We are not liable for moisture-related issues where the customer ignores our aftercare instructions, reuses the area too soon, or allows children, pets, or heavy foot traffic on damp surfaces. If protective treatments or stain guards are requested, they are applied on a best-efforts basis and do not guarantee complete protection against future staining, wear, or discoloration.
We may take reasonable steps to protect surrounding surfaces, but the customer acknowledges that some transfer of moisture, dirt, or cleaning solution may occur as part of the service. Where there is a risk of colour loss, shrinkage, texture change, or other adverse reaction, we may carry out a test patch or advise against treating the item. If the customer insists on continuing against our advice, the risk of resulting damage remains with the customer to the fullest extent permitted by law.
If any carpet, rug, upholstery item, or associated material is found to be beyond economical cleaning, we may recommend alternative treatment or advise that no further cleaning be undertaken. Our assessment is based on visible condition and professional judgment at the time of attendance. We do not accept responsibility for hidden deterioration, pre-existing wear, or the natural ageing of materials that becomes apparent during or after the cleaning process. Where a manufacturer’s care label or cleaning instruction exists, the customer should disclose it in advance and follow it after the service.
Waste regulations and environmental obligations apply to the handling and disposal of waste generated through our services. We will act in accordance with applicable UK waste management laws, environmental rules, and duty of care requirements. Any waste removed by us in the course of the service will be handled responsibly and, where relevant, disposed of through lawful waste carriers or other approved methods. We do not knowingly engage in illegal dumping, fly-tipping, or unlawful disposal practices.
The customer must not ask us to dispose of materials that are hazardous, regulated, or likely to require specialist handling unless this has been agreed in advance and we are legally permitted to do so. This includes, without limitation, biological waste, asbestos-related materials, sharps, chemicals, or items contaminated beyond normal domestic cleaning standards. If such materials are encountered unexpectedly, we may stop work and advise the customer to arrange suitable specialist removal. Any additional charges, delays, or disposal costs arising from improper waste or contaminated items remain the customer’s responsibility where permitted by law.
Where we are required to use cleaning agents, these will be selected in line with the needs of the job and the material being treated. We may use detergents, stain removers, sanitisers, or deodorisers that are appropriate for the surface and method chosen. The customer is responsible for informing us of allergies, sensitivities, or known product restrictions before the appointment. Although we aim to minimise disruption, some odours may remain temporarily after treatment due to drying, chemical neutralisation, or the nature of the stain being treated.
If the customer breaches these terms, provides false information, or behaves in a threatening, abusive, or unsafe manner, we may suspend or terminate the service immediately. In such cases, we may still charge for work already completed, travel costs, or losses reasonably incurred. We reserve the right to refuse service where doing so is necessary to protect our staff, equipment, or legal compliance. We may also refuse to enter premises that are unsafe, unfit for work, or likely to expose us to contamination beyond ordinary cleaning conditions.
Any complaint about the service should be raised promptly so that we can assess the matter while the relevant facts remain clear. The customer should allow us a reasonable opportunity to inspect the issue and, where appropriate, to return and remedy the concern. This may be the customer’s sole remedy where a reasonable re-clean is practical and proportionate. Nothing in these terms affects your statutory rights under UK law. However, where a complaint arises from circumstances outside our control, or from the inherent characteristics of the material being cleaned, we may not be able to offer a remedy.
The customer agrees that any information supplied to us for the purpose of booking, invoicing, access, or service delivery will be accurate and complete to the best of their knowledge. We will handle personal data in accordance with applicable data protection law and use it only for legitimate business purposes connected with the service. We will not sell personal information and will retain it only for as long as necessary for legal, accounting, operational, or record-keeping purposes.
Governing law applies to these Terms and Conditions, and the contract between the customer and South Wimbledon Carpet Cleaners is governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related quotation shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms and Conditions may be updated from time to time to reflect changes in our operations, legal requirements, or business practices. The version in force at the time of booking will normally apply to that booking unless a later written variation is agreed. By proceeding with a booking, you confirm acceptance of the terms as presented at the time of confirmation. These terms represent the entire agreement between the parties in relation to the relevant service, subject only to any mandatory legal rights that cannot be excluded.
